There are quite some isses with KEYi Techs Loona petbot, not only their abysmal bad support that I documented here in this blog in multiple posts, but also some very questionable engineering decisions that lead to a lot of breakages and some of those were resolved by changing in newer, better parts, like ear gears or hip motors. But of course they offer these only to customers that contact them about the repairs. Now they stated in their Facebook group that even if you have one of those early Loonas with the multitude of problems, when the warranty is over, you are out of luck.
That is quite bold for multiple reasons. First we Kickstarter backers gave them money to be able to roll this thing out. Without us there would probably be no Loona. Second: In some parts the engineering was really bad and not sound. So we Kickstarter backers were their guinea pigs and paid good money for an unfinished, technologically unsound petbot. That was not what was promised in the Kickstarter and there are even features missing until now, that were promised in the Kickstarter campaign.
Obviously KEYi Tech does not want to get the word out about the multitude of problems and so they now censor posts and comments in their group, of course using completely useless AI “algorithms” provided by Facebook that lead to overblocking.
When called out about it, they claimed that I used “illegal words” (in a completely reasonable and respectful comment without any “bad” wording, plus neither KEYi nor Facebook can decide what is illegal, courts decide that). After inquiring what words are “illegal” in their opinion, they changed their wording to “words that are not allowed by the group rules”.
When I again inquired what words exactly those are and where I can read the group rules I got not answer to that. even after asking again and again. Those claims about “not allowed words” without any detailed explanation look like cheap excuses for censoring to me.
So objectively they try to keep justified criticism under wraps. And they also use highly flawed AI algorithms for “moderation” because they lack the support people to actually check if a comment is against group rules or not. Another fine example of how useless and even dangerous so-called “AI” is for things like post moderation, since it suppresses completely reasonable posts. Third they do not even want to give you the concrete reason or words where you allegedly violated their group rules (because there was none, there only was a bad AI algorithm). Fourth, even if they are not able to exactly tell you what was wrong with your post or comment, the post or comment stays blocked.
This behavior highly reminds me of DDL. Acting like this almost always marks the beginning of the end.